Customer Satisfaction in Virtual Environments: A Study of Online Investing
| Year of publication: |
2003
|
|---|---|
| Authors: | Balasubramanian, Sridhar ; Konana, Prabhudev ; Menon, Nirup M. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 49.2003, 7, p. 871-889
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