A customer satisfaction index model for international tourist hotels : integrating consumption emotions into the American Customer Satisfaction Index
W. J. Deng; M. L. Yeh; M. L. Sung
| Year of publication: |
2013
|
|---|---|
| Authors: | Deng, Wei-jaw ; Yeh, Ming-liang ; Sung, M. L. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 35.2013, p. 133-140
|
| Subject: | Customer satisfaction index | International tourist hotels | ACSI | Consumption emotions | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Emotion | Konsumentenverhalten | Consumer behaviour | Internationaler Tourismus | International tourism |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010225829