Customer satisfaction management in Italian banks
Year of publication: |
2013
|
---|---|
Authors: | Munari, Luciano ; Ielasi, Federica ; Bajetta, Luisa |
Published in: |
Qualitative research in financial markets. - Bingley [u.a.] : Emerald, ISSN 1755-4179, ZDB-ID 2473943-1. - Vol. 5.2013, 2, p. 139-160
|
Subject: | Customer satisfaction | Bank marketing | Banks | Italy | Italien | Kundenzufriedenheit | Bank | Bankmarketing |
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