Customer satisfaction measurement in a business-to-business context: a conceptual framework
| Year of publication: |
2003
|
|---|---|
| Authors: | Rossomme, Jeanne |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 18.2003, 2-3, p. 179-195
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