Customer satisfaction-oriented evaluation of quality (process) improvements
| Year of publication: |
1997
|
|---|---|
| Authors: | Jammernegg, Werner ; Reiner, Gerald |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 8.1997, 2-3, p. S191
|