Customer Satisfaction with Cryptocurrencies : A Quest For Better Strategies
Cryptocurrencies are a new kind of digital asset that operates on the blockchain. It is designed to be used as a medium of transaction. The Internet has revolutionized the way we communicate similarly blockchain is currently revolutionizing business processes and financial systems worldwide. There are already over 2,000 cryptocurrencies on the market. Bitcoin one of the well-known cryptocurrency has garnered worldwide prominence in recent years.However, cryptocurrencies' unpredictability raises worries about their unethical use. From the perspective of consumer behavior, the goal of this study is to look at the numerous factors that determine the essential conditions for the successful development of a cryptocurrency. We will start by defining cryptocurrencies as a domain, and then briefly discuss the elements that drive it.After establishing the premise, the paper will look at conventional customer experience tactics and compare them to those used in cryptocurrencies. This paper will employ the data from various surveys on customer satisfaction, gain insights about customer journeys, and develop strategies around it. The research paper will also derive the method to generate better customer satisfaction in the field of blockchain in general and trading. The findings would reveal that all the proposed components significantly impact the intention behind the use of cryptocurrencies, either directly or indirectly
Year of publication: |
2023
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Authors: | Sonewane, Karandeep |
Publisher: |
[S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion | Virtuelle Währung | Virtual currency |
Saved in:
freely available
Extent: | 1 Online-Ressource (39 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments January 1, 2022 erstellt |
Other identifiers: | 10.2139/ssrn.4332601 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014258204
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