Customer satisfaction with socially responsible investing initiatives : the influence of perceived financial and non-financial quality
Jonas Nilsson; Johan Jansson; Sofia Isberg; Anna-Carin Nordvall
| Year of publication: |
2014
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|---|---|
| Authors: | Nilsson, Jonas ; Jansson, Johan ; Isberg, Sofia ; Nordvall, Anna-Carin |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 19.2014, 4, p. 265-276
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| Subject: | customer satisfaction | perceived quality | socially responsible investment | mutual funds | financial performance | Kundenzufriedenheit | Customer satisfaction | Nachhaltige Kapitalanlage | Sustainable investment | Investmentfonds | Investment Fund | Dienstleistungsqualität | Service quality | Corporate Social Responsibility | Corporate social responsibility | Performance-Messung | Performance measurement |