Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust
| Year of publication: |
2007
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|---|---|
| Authors: | Hwang, Yujong ; Kim, Dan J. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 43.2007, 3, p. 746-760
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