Customer service 140 characters at a time: The users' perspective
| Year of publication: |
2013
|
|---|---|
| Authors: | Canhoto, Ana Isabel ; Clark, Moira |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 29.2013, 5 (1.4.), p. 522-544
|