Customer service in physical distribution: A utility-function approach
| Year of publication: |
1997
|
|---|---|
| Authors: | Bookbinder, James H. ; Lynch, Maureen E. |
| Published in: |
International journal of physical distribution & logistics management : IJPD & LM. - Bradford : Emerald, ISSN 0020-7527, ZDB-ID 1842791. - Vol. 27.1997, 9-10, p. 540-558
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