Customer Service Is Getting Worse?
Year of publication: |
1998
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Authors: | Ganzel, Rebecca |
Published in: |
Training : the magazine of manpower and management development. - New York, NY : Gellert Publ. Corp., ISSN 0095-5892, ZDB-ID 6125074. - Vol. 35.1998, 7, p. 24-33
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