Customer-service provider relationships: An empirical test of a model of service quality, satisfaction and relationship-oriented outcomes
| Year of publication: |
1998
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|---|---|
| Authors: | Shemwell, Donald J. ; Yavas, Ugur ; Bilgin, Zeynep |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 2, p. 155-168
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