Customer service quality : selecting values performers
Jerard F. Kehoe; David N. Dickter
| Year of publication: |
2006
|
|---|---|
| Authors: | Kehoe, Jerard F. ; Dickter, David N. |
| Published in: |
Customer service delivery : research and best practices. - San Francisco, Calif. : Jossey-Bass. - 2006, p. 135-172
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003336359