Customer service scales : criterion-related, construct, and incremental validity evidence
Deniz S. Ones and Chockalingam Viswesvaran
| Year of publication: |
2008
|
|---|---|
| Authors: | Ones, Deniz S. ; Viswesvaran, Chockalingam |
| Published in: |
Research contributions to personality at work. - München : Hampp, ISBN 978-3-86618-277-6. - 2008, p. 19-46
|
| Subject: | Kundenservice | Customer service | Personalauswahl | Personnel selection | Personalbeurteilung | Employee appraisal | Arbeitspsychologie | Organizational psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003771982