Customer service well-being : scale development and validation
Mareike Falter and Karsten Hadwich
| Year of publication: |
2020
|
|---|---|
| Authors: | Falter, Mareike ; Hadwich, Karsten |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 1/2, p. 181-202
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| Subject: | scale development | transformative service research | customer-employee interaction | multidimensional approach | Service well-being | well-being | Lebensqualität | Quality of life | Kundenzufriedenheit | Customer satisfaction | Zufriedenheit | Satisfaction | Messung | Measurement | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistung | Services | Sozialer Indikator | Social indicator | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1652599 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012207504