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Customer service : new rules for a social media world
Shankman, Peter, (2011)
Aspekte und Ausprägungen des viralen Marketing im Internet
Reiter, Kornelia, (2008)
Follow me! : erfolgreiches Social Media Marketing mit Facebok, Twitter und Co.; [neu: mit aktuellen Rechtstipps und Marketing-Takeaways]
Grabs, Anne, (2014)
Community participation and consumer-to-consumer helping : does participation in third party-hosted communities reduce one’s likelihood of helping?
Thompson, Scott A., (2016)
Consumer communities do well, but will they do good? : a study of participation in distributed computing projects
Thompson, Scott A., (2017)
Impact of visual information on online consumer review behavior : evidence from a hotel booking website
Kim, Molan, (2021)