Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Haithem Zourrig; Jean-Charles Chebat; Roy Toffoli; Alexandra Medina-Borja
| Year of publication: |
2014
|
|---|---|
| Authors: | Zourrig, Haithem ; Chebat, Jean-Charles ; Toffoli, Roy ; Medina-Borja, Alexandra |
| Published in: |
AMS review : official publication of the Academy of Marketing Science. - New York : Springer, ISSN 1869-814X, ZDB-ID 2651955-0. - Vol. 4.2014, 1/2, p. 21-31
|
| Subject: | Service encounter | Conflict | Culture | Group membership | Coping strategies | Coping-Strategie | Coping strategy | Konsumentenverhalten | Consumer behaviour | Betrieblicher Konflikt | Workplace conflict | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Soziale Beziehungen | Social relations | Kulturelle Identität | Cultural identity |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010378847