Customers’ emotions in real time: measuring affective responses to service and relationship quality at the reception desk
| Year of publication: |
2018
|
|---|---|
| Authors: | Nordhorn, Christian ; Scuttari, Anna ; Pechlaner, Harald |
| Published in: |
International Journal of Culture, Tourism and Hospitality Research. - Emerald, ISSN 1750-6182, ZDB-ID 2276899-3. - Vol. 12.2018, 2 (04.06.), p. 173-184
|
| Publisher: |
Emerald |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1108/ijcthr-06-2017-0072 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012069403