Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Ruiying Cai, Yao-Chin Wang, Jie Sun
| Year of publication: |
2024
|
|---|---|
| Authors: | Cai, Ruiying ; Wang, Yao-Chin ; Sun, Jie |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 116.2024, Art.-No. 103628, p. 1-12
|
| Subject: | Artificial intelligence | Communication privacy management theory | Complaint | Compliment | Self-disclosure | Künstliche Intelligenz | Beschwerdemanagement | Complaint management | Datenschutz | Data protection | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103628 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014457799