Customers' perceptions of online retailing service quality and their satisfaction
| Year of publication: |
2004
|
|---|---|
| Authors: | Jun, Minjoon ; Yang, Zhilin ; Kim, Daesoo |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 21.2004, 8, p. 817-840
|