Customization of the service experience: The role of the frontline employee
Year of publication: |
1996
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Authors: | Bettencourt, Lance A. ; Gwinner, Kevin |
Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 7.1996, 2, p. 3-20
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Saved in:
Saved in favorites
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