Daily relationships between customer incivility, organizational control, self-efficacy, and service performance

Won-Moo Hur, Yuhyung Shin, Gyeongpyo Shin

Year of publication:	2022
Authors:	Hur, Won-Moo ; Shin, Yuhyung ; Shin, Gyeongpyo
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 69.2022, p. 1-11
Subject:	Customer incivility \| Self-efficacy \| Service performance \| Organizational control \| Experience sampling method \| Dienstleistungsqualität \| Service quality \| Performance-Messung \| Performance measurement \| Arbeitsverhalten \| Work behaviour \| Beziehungsmarketing \| Relationship marketing

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