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Integrating multiple recommendation schemes for designing sales force support system : a travel agency example
Tseng, Shu-Feng, (2016)
The new trend and application of customer relationship management under big data background
Wang, Lan, (2016)
Analytisches Customer Relationship Management in Kreditinstituten : Data Warehouse und Data Mining als Instrumente zur Kundenbindung im Privatkundengeschäft
Kerner, Simone, (2002)
CRM: das Management von E-Mail-Kampagnen
Wilde, Klaus D., (2008)
Data Mining im CRM
Hippner, Hajo, (2017)
Customer Relationship Management
Hippner, Hajo, (2001)