Dealing with knowledge in the Italian public universities : The role of performance management systems

Purpose – This article sets out to investigate the relationship between performance management systems (PMSs) and knowledge in public universities. In particular, this paper intends to verify how different choices related to PMS affect the nature of knowledge, in terms of the well‐known tacit vs explicit dichotomy. Design/methodology/approach – The empirical focus is on the recent PMS changes that have been developing in the “modernisation agenda” of the Italian public sector. In particular, 15 case studies of PMS design in Italian universities are presented. The interpretation of the results is based on the Simon's theoretical framework related to the four levers of control. Findings – Results show how PMSs (in the different forms presented in the universities’ evaluation plans) could represent an important social tool to facilitate the management of organizational knowledge, combining explicit and tacit forms of knowledge. Originality/value – This paper tackles a topic neglected in the knowledge management literature, aiming to open up a discussion on the possible interconnections between PMSs and knowledge in the public arena.