Dealing with productivity and quality indicators in a service environment: Some field experiences
| Year of publication: |
1998
|
|---|---|
| Authors: | Looy, Bart Van ; Gemmel, Paul ; Desmet, Steven ; Dierdonck, Roland Van ; Serneels, Steven |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 4, p. 359-376
|