Defining service quality attributes at different levels of operation in higher education institutions : how could the service quality perceptions of students contribute to a better understanding of improvement directions?
Vivien Surman, Zsuzsanna Eszter Tóth, Györgyi Danó
| Year of publication: |
2022
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|---|---|
| Authors: | Surman, Vivien ; Tóth, Zsuzsanna Eszter ; Danó, Györgyi |
| Published in: |
Zagreb international review of economics & business. - Zagreb, ISSN 1331-5609, ZDB-ID 2095154-1. - Vol. 25.2022, S1, p. 1-15
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| Subject: | higher education | service quality | institution | programme | student focus | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Studierende | Students | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.2478/zireb-2022-0021 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014228121