Demand Fluctuations, Capacity Constraints and Repeated Interaction: An Empirical Analysis of Service Quality Adjustments
Year of publication: |
2015-04
|
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Authors: | Chatain, Olivier ; Eizenberg, Alon |
Institutions: | C.E.P.R. Discussion Papers |
Subject: | Capacity constraints | Customer loyalty | Endogenous quality | Resource Allocation | Service industries |
Extent: | application/pdf |
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Series: | |
Type of publication: | Book / Working Paper |
Notes: | Number 10545 |
Classification: | J2 - Time Allocation; Work Behavior; Employment Determination and Creation ; L1 - Market Structure, Firm Strategy, and Market Performance ; L2 - Firm Objectives, Organization, and Behavior ; L8 - Industry Studies: Services |
Source: |
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