Denied by an (unexplainable) algorithm : teleological explanations for algorithmic decisions enhance customer satisfaction

Geoff Tomaino, Hisham Abdulhalim, Pavel Kireyev, Klaus Wertenbroch

Year of publication:	[2020] ; Revised version of 2019/16/EFE
Authors:	Tomaino, Geoff ; Abdulhalim, Hisham ; Kireyev, Pavel ; Wertenbroch, Klaus
Publisher:	[Fontainebleau] : INSEAD
Subject:	Consumer Psychology \| Explanations \| Digital Interactions \| Costumer Relations \| Algorithms \| Algorithmus \| Algorithm \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Theorie \| Theory

freely available

Full text |

More access options

Check Google Scholar

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10012299864

A service of the