Deploying Human Resource Capability for Sustainable Performance: A Dynamic Capabilities Framework

The objective of this paper is to explore the notion of dynamic capabilities as a dominant source of sustainable performance, focusing on human resource capability. Building on qualitative data from six representative IT firms, the results indicate that firms more strongly committed to deploying human resource capability as dynamic capability are more successful and hold the potential for a sustained competitive advantage. To bolster our study, we also provide insights into good practices that underpin human resource capability as well as bad practices that represent rigidity in their deployment. Our paper highlights the importance of the dynamic capabilities perspective as a field of study in today's dynamic environment, and exposes the importance of a continuous commitment to sense, seize and reconfigure capabilities as part of dynamic capabilities. From a practitioner’s point of view, we believe the results could encourage managers to contemplate and understand how this may be useful in practice.