Designing a user-centred public transportation services : an integrated quality service systems approach
Amalia Suzianti and Nadhira Dhana Shafira
| Year of publication: |
2021
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|---|---|
| Authors: | Suzianti, Amalia ; Nadhira Dhana Shafira |
| Published in: |
International journal of agile systems and management : IJASM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-9182, ZDB-ID 2225596-5. - Vol. 14.2021, 3, p. 438-466
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| Subject: | bus rapid transit station | integrated service systems | inventive principles | public transportation services | QFD | quality function deployment | service blueprint | service design | service innovation | service quality | TRIZ | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Öffentlicher Nahverkehr | Local public transport | Öffentlicher Verkehr | Public transport | Busverkehr | Bus transport | Dienstleistung | Services | Dienstleistungsinnovation | Service innovation | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJASM.2021.119045 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012668311