Designing lean processes with improved service quality : an application in financial services
Gang Li, Joy M. Field, Mark M. Davis
| Year of publication: |
2017
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|---|---|
| Authors: | Li, Gang ; Field, Joy M. ; Davis, Mark M. |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 24.2017, 1, p. 6-20
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| Subject: | case study | decision support tool | financial series | service process design | simulation | Dienstleistungsqualität | Service quality | Finanzdienstleistung | Financial services | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Simulation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011633032