Designing Mobile Service Systems - Revised second edition.

This publication is the second in the "Research in Design" series. Design is an effort that enjoys a growing attention in the academic world. At Delft University of Technology design is a recognized part of science. Like other technical universities, Delft is rooted in the engineering field. In this book the authors contribute to the development of a design language for the service domain. In general the engineering discipline is expanding into a field that embraces perspectives of more disciplines and actors, next to the engineer who is responsible for the artifact. The domain in this volume is services. This is a field in which the involvement of different stakeholders with different interests in the design process is particularly a critical success factor. A note on the second edition: improvements have been made to the text and illustrations.

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Year of publication:	2008 ; 2nd ed.
Authors:	van de Kar, E.A.M
Other Persons:	Verbraeck, A. (contributor)
Publisher:	Amsterdam : IOS Press
Subject:	SaaS <Software>
Description of contents:	Table of Contents [gbv.de]

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Extent:	1 online resource (248 pages)
Series:	Research in Design Series Research in Design Ser. ; v.2
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based on publisher supplied metadata and other sources. Title page; Contents; Foreword; Preface; Introduction; Service Concept; Technical Architecture; Organisational Network; Design Approaches For Service Systems; Mobile Service System Design Approach; Case: Mies on the Campus; Appendix A Unified Modelling Language Diagrams; Index; Glossary; References; Contributors. Title page; Contents; Foreword; Preface; Introduction; What are Services and Service Systems?; Mobile Services Systems; Domains for Developing Mobile Services; Service Systems Framework; Mobile Services Systems Characteristics; Design Example: Guido the Guide; Design Example: Port Emergency Response System; Comparison of the Two Design Examples; Structure of the Book; Service Concept; Concepts of Mobile Information Services; Categorisation of Mobile Services; Mobile Information Services and Their Value; Processes Determining the Added Value; Service Acceptance; Service Quality; Pricing Design Example: Buddy on Demand ServiceDesign Example: Swift Band; Conclusions; Technical Architecture; The Playing Field; Service-Oriented Architectures; Technologies for Service-Oriented Architectures; Three-Tier Architectures; Designing New Services; Mobile Network Infrastructure; Future Developments; Design Example: Finding Disaster Victims Service; Conclusions; Organisational Network; Blurring Boundaries in Mobile Domain; Networks of Organisations; Inter-Firm Service Networks in the Mobile Industry; Business Models; Actors, Roles and Resources Design Example: Last Minute Business Travel Changes ServiceDesign Example: People Tracing Service; Conclusions; Design Approaches For Service Systems; System Engineering; Product Design Methodologies; Design of Information Systems; Collaborative Business Engineering; Modelling and Component-Based Development; User Centred Design; Process Management and Project Management; Mobile Service Systems Design Approach Elements; Mobile Service System Design Approach; The Way of Thinking; Design Process, Design Activities and Modelling Methods; Next Phases; Case: Mies on the Campus; Background Analysis PhasePreparation Phase; Synthesis Phase; Implementation and Test Phase; Test Results; Evaluation; Appendix A Unified Modelling Language Diagrams; Index; Glossary; References; Contributors
ISBN:	978-1-60750-372-9 ; 1-58603-919-9 ; 978-1-58603-919-6 ; 978-1-58603-919-6
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012685045