Designing the service delivery system for prevention-oriented goals : insights from two case studies

Frédéric Ponsignon, Laura Phillips, Philip Smart and Nicholas Low

Year of publication:	2024
Authors:	Ponsignon, Frédéric ; Phillips, Laura A. ; Smart, Philip ; Low, Nicholas
Subject:	Consumption goals \| Customer experience \| Experience design \| Prevention orientation \| Regulatory focus theory \| Service delivery system \| Service design

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