Determinants of churn in telecommunication services : a systematic literature review
Hugo Ribeiro, Belém Barbosa, António Carrizo Moreira, Ricardo Gouveia Rodrigues
| Year of publication: |
2024
|
|---|---|
| Authors: | Ribeiro, Hugo ; Barbosa, Belem ; Moreira, António Carrizo ; Rodrigues, Ricardo Gouveia |
| Published in: |
Management review quarterly. - Berlin : Springer, ISSN 2198-1639, ZDB-ID 2743833-8. - Vol. 74.2024, 3, p. 1327-1364
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| Subject: | Customer churn | Customer switching behavior | Systematic literature review | Telco industry | Bibliometrie | Bibliometrics | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Telekommunikationssektor | Telecommunications industry | Dienstleistungsqualität | Service quality | Telekommunikation | Telecommunications |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11301-023-00335-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015125058