Determinants of customer satisfaction with the online shopping environment : evidence from India
Sahil Gupta, Arun Aggarwal, Amit Mittal and Pawan Kumar Chand
| Year of publication: |
2022
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|---|---|
| Authors: | Gupta, Sahil ; Aggarwal, Arun ; Mittal, Amit ; Chand, Pawan Kumar |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3635, ZDB-ID 2435929-4. - Vol. 31.2022, 3, p. 328-339
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| Subject: | electronic commerce | customer satisfaction | gap analysis | post purchasing satisfaction | India | Indien | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBG.2022.126748 [DOI] 10.1504/IJBG.2020.10044280 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013476768