Determinants of perceived internal service complexity : an empirical analysis of promoting and limiting complexity factors
Corina Braun and Karsten Hadwich
| Year of publication: |
2017
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|---|---|
| Authors: | Braun, Corina ; Hadwich, Karsten |
| Published in: |
European business review : EBR ; the official journal of the International Management Centres, Europe. - Bingley : Emerald Group Publishing Limited, ISSN 0955-534X, ZDB-ID 1049254-9. - Vol. 29.2017, 1, p. 123-152
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| Subject: | Structural equation modeling | Internal service complexity | Internal service quality | Internal service-complexity determinants | Non-linear effects | Dienstleistungsqualität | Service quality | Dienstleistungshandel | Trade in services | Strukturgleichungsmodell | Structural equation model | Komplexitätsmanagement | Complexity management | Unternehmensdienstleistung | Business services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EBR-07-2016-0089 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011646792