Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Year of publication: |
2011
|
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Authors: | Hsu, Hui-hsien ; Lin, Chi-fan ; Liu, Yi-de |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 8.2011, 4, p. 471-486
|
Subject: | Freizeitwirtschaft | Leisure industries | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Großbritannien | United Kingdom |
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