Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
N. El Essawi and R. Abd El Aziz
Year of publication: |
2012
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---|---|
Authors: | Essawi, N. El ; Aziz, R. Abd El |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 6.2012, 3/4, p. 217-234
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Subject: | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Befragung | Interview | Unternehmenskultur | Corporate culture | Bank | Ägypten | Egypt | 2003-2006 |
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