Determining value in a complex service setting
Carolin Plewa (Adelaide Business School, The University of Adelaide, Adelaide, Australia), Jillian C. Sweeney (UWA Business School, The University of Western Australia, Perth, Australia) and David Michayluk (UTS Business School, University of Technology Sydney, Sydney, Australia)
| Year of publication: |
2015
|
|---|---|
| Authors: | Plewa, Carolin ; Sweeney, Jillian C. ; Michayluk, David |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 5, p. 568-591
|
| Subject: | Customer perceived value | Value-in-use Costs | Benefits | Credence service | Value dimensions | Time | Kundenwert | Customer value | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kosten-Nutzen-Analyse | Cost-benefit analysis | Dienstleistungssektor | Service industry | Betriebliche Wertschöpfung | Value creation | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2014-0059 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011417693