Developing a model of customer defection in the Australian banking industry
| Year of publication: |
2000
|
|---|---|
| Authors: | Trubik, Ellie ; Smith, Malcolm |
| Published in: |
Managerial auditing journal. - Bradford : Emerald, ISSN 0268-6902, ZDB-ID 1138623x. - Vol. 15.2000, 4-5, p. 199-208
|