Developing a scale to measure students' perception of service quality in the Indian context
| Year of publication: |
2013
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|---|---|
| Authors: | Jain, Rajani ; Sahney, Sangeeta ; Sinha, Gautam |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 25.2013, 3 (19.4.), p. 276-294
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