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Developing and implementing the written plan
Hiles, Andrew, (2011)
Supply chain resilience roadmaps for major disruptions
Aguila, Jessica Olivares, (2021)
Building business resilience through Incident Management Body of Knowledge (IMBOKTM) : the amalgamated framework for total resilient capability
Sin, Ivan Siang-Meng, (2017)
E-business service level agreements : strategies for service providers, e-commerce and outsourcing
Hiles, Andrew, (2002)
Service level agreements : winning a competitive edge for support & supply services
Hiles, Andrew, (2000)
Awareness and training