Developing and leveraging human capital resource to promote service quality : testing a theory of performance
Samuel Aryee (King’s College London), Fred O. Walumbwa (Arizona State University), Emmanuel Y. M. Seidu (GIMPA Business School), Lilian E. Otaye (Aston University)
| Year of publication: |
February 2016
|
|---|---|
| Authors: | Aryee, Samuel ; Walumbwa, Fred O. ; Seidu, Emmanuel Y. M. ; Otaye, Lilian E. |
| Published in: |
Journal of management : JOM. - Thousand Oaks, Calif. : Sage Publ., ISSN 0149-2063, ZDB-ID 83220-0. - Vol. 42.2016, 2, p. 480-499
|
| Subject: | high performance work systems | Vroom’s motivational framework | collectivehuman capital | aggregated service orientation | service quality | Dienstleistungsqualität | Service quality | Humankapital | Human capital | Personalmanagement | Human Resource Management | Humanressourcen | Human resources | Ressourcenorientierter Ansatz | Resource-based view |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0149206312471394 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011449507