Developing customers as partial employees : predictors and outcomes of customer performance in a services context
Year of publication: |
2013
|
---|---|
Authors: | Halbesleben, Jonathon R. B. ; Stoutner, Oliver K. |
Published in: |
Human resource development quarterly. - Malden, Mass. [u.a.] : Wiley, ISSN 1044-8004, ZDB-ID 1089081-6. - Vol. 24.2013, 3, p. 313-335
|
Subject: | Kundenintegration | Customer integration | Kundenservice | Customer service | Personalentwicklung | Human resource development | Dienstleistungssektor | Service industry | USA | United States |
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