Developing fundamental capabilities for successful e-government implementation

Several researchers address the failure of e-government (EG) in developing countries. Researchers studying the failure of information and communication technology (ICT) and EG systems reveal that the initiative, strategy, and adoption criteria of ICT in developing countries do not follow the same track as in developed countries. The failure to manage ICT and adopt EG systems arises from two points – the government itself and the citizens. The objective of this study is to identify the determinants and critical factors that contribute to government development of fundamental capabilities to adopt and manage ICT and successfully implement EG systems. This research study, applying qualitative methodology in a developing country, identifies the fundamental capabilities required to implement EG in developing countries, and the critical factors required to develop the capabilities necessary to adopt ICT and implement EG.