Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Afshin Jahanbazi Goujani, Arash Shahin, Ali Nasr Isfahani and Ali Safari
| Year of publication: |
2019
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| Authors: | Goujani, Afshin Jahanbazi ; Shahin, Arash ; Isfahani, Ali Nasr ; Safari, Ali |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 27.2019, 1, p. 1-16
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| Subject: | job satisfaction | employee loyalty | gap analysis | loyalty matrix | Isfahan Province Gas Company | IPGC | Arbeitszufriedenheit | Job satisfaction | Gaswirtschaft | Gas industry | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2019.099627 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012054879