Developing the Impression Management Skills of the Service Worker: An Application of Stanislavsky's Principles in a Services Context
| Year of publication: |
2004
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|---|---|
| Authors: | Grove, Stephen J. ; Fisk, Raymond P. ; LaForge, Mary C. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 24.2004, 2, p. 1-14
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