Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Albert Justice Kwarteng
| Year of publication: |
2022
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|---|---|
| Authors: | Kwarteng, Albert Justice |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 36.2022, 2, p. 293-311
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| Subject: | external customer | service quality dimension | factor analysis | internal consistency | expectation and perception | validity and reliability | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Faktorenanalyse | Factor analysis | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.10036445 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013369912