Development and validation of the customer-centered behavior measure
John W. Michel, Michael J. Tews and Michael J. Kavanagh
| Year of publication: |
2014
|
|---|---|
| Authors: | Michel, John W. ; Tews, Michael J. ; Kavanagh, Michael J. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 13, p. 1075-1091
|
| Subject: | customer service | job performance | scale development | validation | Kundenservice | Customer service | Performance-Messung | Performance measurement | Arbeitsleistung | Job performance | Arbeitsverhalten | Work behaviour | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010412925