Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence
Year of publication: |
2023
|
---|---|
Authors: | Carvalho, Mariana ; Sá, José Carlos ; Albuquerque Marques, Pedro Alexandre de ; Santos, Gilberto ; Pereira, António Mário |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 34.2023, 4, p. 397-420
|
Subject: | continuous improvement | corporate social responsibility | Integrated management systems | ISO 9001 | operational excellence | Shingo Model | Qualitätsmanagement | Quality management | Corporate Social Responsibility | Corporate social responsibility | Stakeholder | Standardisierung | Standardization | Prozessmanagement | Business process management |
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